4.94 out of 5 stars
Pros:Dennis Spencer was great to work with. He was patient with my decision buying process on my 2012 Jeep Grand Cherokee, and I didn't feel pressured on the selection process. He allowed me to do overnight test drives which I'm very appreciative.Cons:I arranged financing with a credit union. I felt pushed into letting Everett run my credit to compare. Once I told them no that my Credit Union had the better deal they kept pressing. When I arrived to give them the check I had to wait 1.5hrs to see the finance rep. Philip was very friendly once I got in to see him.Overall:The vehicle is clean and almost new. Dennis was great to work with but the waiting on financing was brutal.
4.95 out of 5 stars
4.90 out of 5 stars
I lease two Hyundai Elantra 2013 from this dealership. I couldn t have been more pleased with my experience. Every person was knowledgeable, friendly, super helpful & eager to answer my questions. I test drove car with Kayla Smith. She was very patient with me & explained the different trim lines. I chose a Elantra I am very impressed with these young people. Professional & courteous beyond compare. The trade in was parked next to the new car making the transfer of personal items easy. Before I drove away, I was congratulated by the bella Kayla I am loyal to this dealership because they have earned my loyalty! Check them out.
4.92 out of 5 stars
Enter your reMy Car had a leak and started slow. I paid $1100 for this to be fixed and they were not. I took a day off work to have my car repaired at Keffer. It HAS an oil leak and IS starting sluggish. They quoted $1133.40 to do a fuel line flush and to fix the leak. After having the repairs completed and paying I went to my car where it did not start...still on the lot! We went inside and they said we could leave it but since I have to work for a living that was not an option. Friday was the earliest I could return. Wednesday I get up for work and low and behold there is oil on the ground, Thursday fresh oil on the ground, Friday fresh oil on the ground. Justin had called and said that they would have a loaner car there and ready for me. When I arrive Curtis seems to know nothing about this and we end up being there for 35 minutes and he then says we have to fill it back up to where it was on gas or we will be charged $6 a gallon. Um, no considering if the job was done correctly the first time I wouldn't need a loaner car and I'm already burning up my gas running back and forth to Huntersville from Concord. So Curtis eventually calls telling us that it needs a fuel pump and that it will be $580 and that they can't find a leak and think it's just "excess oil". This is unacceptable. So we speak with Justin who first offers us a $150 credit then a $220 credit. Really? We just paid for $1100 worth of services we didn't need and we are expected to pay another $360 to $580 in charges again to MAYBE get the job right this time? Then when I go into the service department to pick up my car, I am in the middle of speaking with Curtis and a salesman comes running in and rudely cuts off our conversation so he can say "I'm about to sell this car can you have it ready by 5?" Really? I've already wasted 2 days here and now I have to waste another 10minutes because this rude salesman can't wait his turn? From the first time I drove a Jetta I loved it. All of the people I encountered had been great and I always said I would drive nothing other than a VW and my teenagers 1st car would be a VW but after this experience my opinion has drastically changed about VW. This will be my LAST VW. I want nothing to do with the service department and anything period with VW. We have a mechanic that we know and trust but I wanted to take my car to a VW Service department and what I feared happened....I was screwed out of my $1100 and my car still doesn't function properlyview here
4.91 out of 5 stars
Rodrick was very professional and informative in the vehicle we choose. He is still helping us with the sync after are puchase has been completed. We will definetly consider using this dealership again and refer friends here.
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